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Zero Tolerance Policy

The Practice supports the government's 'Zero Tolerance' campaign for Health service Staff and takes threatening behaviour to any member of staff very seriously.

The Practice considers abuse/threatening behaviour to be:

  • Attempt or actual aggressive/threatening physical actions made towards any member of staff.
  • The use of aggressive or abusive language,raising of the voice or swearing - that is used as a means to intimidate any member of staff.
  • Any behaviour verbal or physical, causing staff to feel uncomfortable, embarrassed or threatened.
  • Social Media - any review left on:
    Twitter, Facebook, Instagram, North Down Mums or Google Review which names, demeans or threatens a member of staff or the Practice.

We respectfully request that any complaint regarding your experience with Bloomfield Surgery is directed in writing to the Practice Manager so that we can work towards resolving any issue, this ensures we can respond to your concerns with patient confidentiality in mind.

What will happen

All instances of threatening behaviour will be reported to the Practice Manager and lead GP and will be recorded in an Incident Book.

Verbal abuse - either in person or by phone will be reported to the Practice Manager, the incident will be reviewed or the call will be listened to and on consultation with the lead GP a first warning letter will be sent. If there is any further incident a second letter will be sent stating that the offender will be removed form the Practice list.

Physical abuse - will be reported to the Police and the offender will be removed immediately from the premises. BSO and the Health Board will be notified and the patient will be removed from the practice list with immediate effect.

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