Routine Appointments
Requests for a routine call back from the Doctor are taken daily at 8.30am.
Our medical receptionists are fully trained Care Navigators, they will ask you for a brief history of your symptoms to navigate you to the most appropriate Clinician or service that meets your needs.
Doctors can only safely deal with a limited number of routine calls each day, after the routine call slots are full the on call Doctor will deal with emergencies and urgent calls only.
You may be asked to phone back another morning for a routine problem.
You can ask to speak to a specific Doctor if they are available that day.
If your call is regarding a self-limiting minor illness like cold, cough, rash etc. please consider your community pharmacy as a first port of call.
If you have sustained a sprain, cut, burn or an injury following a road traffic Accident (RTA) please contact Ards Minor Injuries to book a same day appointment on 028 91510110.
If you have any eye issue, there is an NHS same day assessment service called NI PEARS provided by high street opticians- please contact any optician directly by phone to book.
Many additional services are available for your convenience through this website such as: sick line requests, self-certification forms for the first 7 days of illness and self referrals to Physio, Podiatry, Occupational therapy and Ante-Natal Services.
The practice policy for appointments is as follows:
| |
Doctors |
Other e.g. Health Visitor, D/Nurse |
| Routine with named professional (not counting special clinics e.g. Baby clinics, Asthma Clinics etc) |
10 Sessions
(Every Day of the week) |
Arranged directly between practice and patient |
| Routine with any doctor |
Daily (calls to be logged at 8.30am) |
N/A |
| Semi-urgent |
Same day |
Arranged directly between practice and patient |
| Urgent |
Same day |
N/A |
Emergency Care in Practice
Sometimes patients ask to see their doctor immediately. Such requests are treated with respect, but this can cause some inconvenience to other patients. If you abuse this facility someone else may suffer. Appointments help the patient and doctor, use them whenever possible. If you are asking to be seen urgently please give as much information as possible to the receptionist so that they can inform the doctor who will then be able to assess the urgency of the situation. We realise you may at times feel angry or frustrated by our staff questioning you, but try to remember they are only acting on the doctors behalf.
Cancelling an appointment
Please let the surgery know if you cannot keep an appointment with the doctor. Many hours are wasted each year when patients fail to attend their appointments. These appointments could be used by other patients.
Complete this online form to cancel an appointment.