Prescriptions
Prescriptions should be ordered via the Patient Services website, if you do not have an account please call down to reception to register for this and get your unique registration code.
Please do not ring reception to order repeat medication, requests will NOT be taken over the phone (unless a medical need requires this),our phone lines are extremely busy daily and need to be kept clear for patient access.
All Repeat prescriptions will be sent to your nominated pharmacy and will be available for collection there after 48 hours of the surgery receiving the request (excluding weekends and bank holidays).
Do not ring Reception to check if your prescription is ready as this blocks the telephone lines unnecessarily, if you have allowed 48 hours your prescription will be ready for collection at your pharmacy.
Repeat prescriptions can be ordered using the following methods:
- Patient Services: Please contact reception to register for an online account.
- Repeat Prescription Line - 028 91248472
- Drop Box: Located on the outer door of building.
Only urgent prescriptions will be issued on the same day.
Hospital Discharge Letters
The turnaround for hospital discharge letters is 72 hours, once ready they will be sent to your nominated pharmacy.
Over The Counter (OTC) Medication Requests
Guidance from the Northern Ireland Department of Health (DoHNI) and the Health and Social Care Board (HSCB) advises GPs not to prescribe medicines that can be purchased over-the-counter (OTC) by patients when they are being used to treat minor conditions or self-limiting illnesses.
Patients are encouraged to self-care and seek advice from their local community pharmacist to help manage these minor and self-limiting conditions.
This GP practice does not prescribe medicines: (i) that can be purchased over-the-counter by patients when they are being used to treat minor conditions or self-limiting illnesses, or (ii) where there is no evidence base for their use. The following points should be noted: This practice promotes self-care for minor conditions and self-limiting illnesses;(see document in Forms to Download) medicines for treating these conditions should be purchased by the patient from community pharmacies or supermarkets and not prescribed on NHS prescriptions; Patients are advised that their local community pharmacist can provide advice and help to manage minor conditions and self-limiting illnesses.