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Complaints

We always try and give our patients the best service possible, but mistakes and misunderstandings can happen. If you are unhappy with a service you have received and want to make a complaint, please do so as soon as possible and we will investigate. Please write to the Practice Manager, Mrs Gail Dickson,with the full details and your complaint will be investigated in line with our own practice complaints procedure. All complaints received by the practice, regarding the services we provide, will be dealt with thoroughly and speedily and with regard to the duty of confidentiality.

We are happy to receive suggestions which might improve our services.

The HSCB Complaints Hotline number can be contacted on 028 9536 3983

For further information on the Patient Clinic Council – email info.pcc@hscni.net or Free phone 0800 917 0222

Complaints will continue to be investigated in line with the HSC Complaints Procedure although a delay in the normal 10 working day response may be required due to the current extenuating circumstances of COVID-19.

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